Seller and customer service
The seller is Carpet Unique. Customer service and order questions can be sent to info@carpetunique.com.
Products and descriptions
On each carpet page, you should be able to check the important buying details: photos, size, material, origin, production method, condition, cleaning information, weight, price, shipping cost, and availability. Minor colour differences can happen because screens and lighting are different.
Ordering and contract
You submit a binding order by completing checkout. We confirm the order by email. Because every carpet is a single item, an order may be cancelled if the carpet is no longer available or there is an obvious pricing or listing error. In that case, any received payment will be refunded.
Payment
Available payment methods are shown during checkout. We currently plan to offer PayPal and bank transfer. With PayPal, payment is handled through PayPal and PayPal Buyer Protection may apply under PayPal’s own conditions. With bank transfer, we dispatch after the payment has reached our account.
Shipping
Shipping costs are shown during checkout and are based on the delivery country and carpet weight. Germany is currently free. International shipments may require an additional check for remote addresses, customs requirements, or special packing.
Returns and complaints
Please contact us before returning a carpet so we can confirm the return address and packing instructions. If a carpet arrives damaged or does not match the listing, contact us with photos as soon as possible. Statutory consumer rights remain unaffected.
Final provisions
If individual clauses are ineffective, the remaining terms remain valid. Mandatory consumer protection rules remain unaffected where applicable.