Privacy Policy
We want buying a carpet from Carpet Unique to feel clear and trustworthy. This Privacy Policy explains what information we need, why we need it, who helps us process it, and what choices and rights you have.
Information we need
If you browse the shop, we use basic technical data needed to show the site securely. If you create an account, contact us, or place an order, we may use your name, email address, phone number, billing and delivery address, order details, payment status, shipping information, messages, consent choices, and security logs.
Why we use your information
We use your information to keep your account available, answer questions, reserve and sell one-of-a-kind carpets, process payment, prepare shipping, send order updates, prevent fraud, secure the shop, handle returns or complaints, and meet tax and accounting duties. Depending on the situation, the legal basis is contract performance, legal obligation, legitimate interest, or consent.
Payment, shipping, and service providers
We only share what is necessary with trusted service providers: payment providers such as PayPal, shipping carriers such as DHL, GLS, UPS, or FedEx, hosting providers, email services, and technical support providers. These providers receive the information they need to complete their task, not more.
Cookies and consent
Necessary cookies make the shop work: cart, checkout, login, fraud prevention, security, and remembering privacy choices. We do not currently use optional analytics or marketing cookies. If that changes, we will ask separately before activating them.
Retention
We keep order and invoice records for the legally required period. Account, enquiry, shipping, and technical data is kept only as long as needed for customer service, security, legal defence, or statutory duties.